Customer Service

626 420 7309

support@oalkie.com

Email Support: Responses within 4 hours.
Phone Support: 10:00 AM – 6:00 PM ET

Frequently Asked Question!

Is this outdoor furniture weather-resistant?

Yes. Our outdoor furniture is designed for outdoor use and made with weather-resistant materials. We recommend using protective covers during extreme weather to extend its lifespan.

Are the cushions water-resistant and removable?

Yes. The cushions are made with water-resistant fabric and feature removable covers for easy cleaning. Please note that cushions should be stored in a dry place during heavy rain or long periods of non-use.

Does the furniture require assembly?

Some assembly is required. All necessary hardware, accessories, and step-by-step instructions are included in the package. Assembly is straightforward and typically takes 30–60 minutes.

What is the weight capacity of the furniture?

Each seating piece is designed to support normal residential use. Detailed weight capacity information can be found on the individual product pages.

Can the furniture be left outdoors year-round?

Yes, the furniture frame is suitable for year-round outdoor use. However, for best results, we recommend using covers or storing cushions indoors during winter or harsh weather conditions.

What should I do if my order arrives damaged or with missing parts?

Please contact our customer service team within 48 hours of delivery. Provide photos of the issue, and we will assist you promptly with replacement parts or a suitable solution.